Introduction

This is the terms of use when purchasing from www.sluwofficial.com. Using the website or purchasing from our store forms a contract between you and Sluw Official V.O.F.  (Company number: 80771246)

Please make sure that you have read and understood these terms of use.

Sluw Official V.O.F. address: Zeebruggestraat 25 5628NH Eindhoven, the Netherlands

Returns are NOT accepted to this address. To exercise your right and receive the necessary information about returns/exchange, you must contact us. Specify your request and make sure to provide your order number. 

 

Order Confirmation

Once the order has been placed successfully, an order confirmation email will be sent to your email address. It is important that you enter the correct e-mail address when placing your order. It is also your responsibility to make sure the shipping address is complete and correct. 

If you do not receive an order confirmation email, please contact us before placing a new order. 

 

Payment Methods

We accept payment from:

 

  • Apple Pay
  • iDeal
  • PayPal
  • Sofort Banking
  • Bank contant
  • Visa Creditcard
  • Mastercard Creditcard
  • American Express

 

Our payment system is 100% secure, we don’t save your bank details and all your bank information’s are encrypted with SSL certificate.

 

Price

All the prices are with 21% VAT. The prices do not include the shipping cost.

The price of the shipment varies depending on the country. 

Fees and taxes from your country may be applicable for countries outside of the EU. Please contact the customs office in your country to learn if there are any other charges.

 

Shipping

Please read our Shipping Policy for more information about our shipping methods, processing and delivery time.

 

Right of Withdrawal

Please read our Return Policy for more information about our return & refund methods.

In the event of depreciation of the products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the product(s), the customer may be held liable.

 

Return & Exchange

All private consumers have the right to return and/or exchange the order within 30 days from the date the order was placed. The right applies only in the case that Sluw Official V.O.F. is notified within this period, and in the case the product and its original packaging can be returned to the same condition as when received.

To exercise your right and receive the necessary information, you must contact us. Specify your request and make sure to provide your order number. 

Return shipping is paid by the consumer. You are responsible for the package until it reaches us. For this reason, we recommend that you send the package with a tracking option. For the refund, we use the same payment method you used for the original transaction. Sluw Official V.O.F. reserves the right to reject returns or exchanges if the conditions are not met.

If you would like to exchange your item for another size (if it is not a customized size), simply send it back to us, unworn, and we will assist you by sending out the correct size. (You may be responsible for shipping costs of the new product being sent out.)

Sluw Official V.O.F. does not handle returns and exchanges for Sluw Official V.O.F.  products purchased outside of www.sluwofficial.com. Please contact the company where you purchased the Sluw Official V.O.F. product.

 

Faulty Delivery

If you have not received what you ordered, make sure you contact the Sluw Official V.O.F. support team as soon as it has been discovered. When contacting the team, please specify your full name, order number and a detailed description of the issue at hand. It is your responsibility to make sure the shipping address is complete and correct. 

Please contact us.

 

Intellectual property rights 

All intellectual property rights on the website are owned by Sluw Official V.O.F. Any use of the site or its content, including copying or storing such content in whole or part in a commercial use, is prohibited without the permission of Sluw Official V.O.F.

The www.sluwofficial.com website may include user generated content from e.g., social media applications. Sluw Official V.O.F. does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service.

You can use the contact us link.