Service & Warranty
Version 1.0 - Last updated on February 9, 2026
Company and trade name: SLUW is the trade name used by Aftercores (sole proprietorship). Aftercores is registered with the Dutch Chamber of Commerce (KvK) under number 92119921. References to SLUW in this document refer to Aftercores trading as SLUW.
At SLUW, we are proud of the unique, handmade, and upcycled products we create. We strive for the highest quality and customer satisfaction. This document explains what warranty you can expect and how our service process works.
Article 1 - Legal Warranty
1.
Conformity: All our products are covered by the legal warranty. This means that a product must do what you can reasonably expect from it. A product must comply with the agreement and have the properties necessary for normal use.
2.
Unique Nature of the Products: Our products are made from upcycled materials and are handmade. This gives each item a unique character. Properties inherent to the upcycling process, such as variations in color, texture, minor imperfections, or traces of previous use of the materials, are considered a characteristic of the product and do not fall under the heading of 'defect' in the sense of the law. These properties are part of the aesthetics and story of the product.
Article 2 - Exclusions from Warranty
The warranty does not apply to:
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Damage as a result of incorrect use, negligence, or accidents after receipt.
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Natural wear and tear that occurs through normal use of the product.
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Damage caused by not following any washing or maintenance instructions.
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Products that have been modified or repaired by the customer or by third parties without our prior written consent.
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Discoloration or release of materials, which can occur with certain fabrics.
Article 3 - Complaints Procedure
In the unlikely event that you have a complaint about a product, we ask you to take the following steps:
1.
Report your complaint: Contact us as soon as possible after discovering the defect at info@sluwofficial.com. We request that you make the complaint known within a reasonable period (two months after discovery is generally timely).
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Your full name and order number.
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A clear description of the complaint.
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Clear photos or a video showing the defect.
3.
Assessment: After receiving your complaint, we will assess it and respond substantively within 14 days. If we need more time for investigation, we will inform you of this.
4.
Solution: If the complaint is well-founded, we will offer you a suitable solution. Depending on the situation, this can be a repair, a replacement product (if a comparable unique item can be manufactured), or a (partial) refund.
Article 4 - Contact
For questions about our service and warranty policy, you can always contact us at info@sluwofficial.com. We are happy to help you.
Article 5 - Governing Law
These Terms and Conditions are governed by the laws of the country in which SLUW operates. Any disputes arising from or related to these terms will be handled in accordance with local legislation.