Shipping Policy
Version 1.0 - Last updated on February 9, 2026
Company and trade name: SLUW is the trade name used by Aftercores (sole proprietorship). Aftercores is registered with the Dutch Chamber of Commerce (KvK) under number 92119921. References to SLUW in this document refer to Aftercores trading as SLUW.
SLUW ships unique, handmade products worldwide. Below you will find clear information about how your order is processed and shipped.
Article 1 - Order Processing
1.
Processing time: We aim to process and ship all orders within 1 to 2 business days after receiving payment. Because each product is unique, processing times may vary. Any specific timelines will be clearly stated on the product page.
2.
Shipping partner: All orders are shipped via PostNL.
3.
Track and Trace: Once your order has been shipped, you will receive a confirmation email with a Track and Trace number so you can follow your shipment.
Article 2 - Estimated Delivery Times
Delivery times are estimates and start from the moment your order is shipped. SLUW is not responsible for delays caused by the carrier or customs procedures.
•
The Netherlands: 1 to 2 business days
•
Belgium: 2 to 3 business days
•
Other countries worldwide: 5 to 10 business days
Article 3 - Shipping Costs
Shipping costs are calculated during checkout and depend on the destination and the weight of your order. The exact amount is always shown before you complete your purchase.
Article 4 - International Shipments: Customs, Duties and Taxes
1.
Customer responsibility: For orders shipped outside the European Union, any import duties, taxes, or customs fees are the responsibility of the customer.
2.
Customs procedures: SLUW is not responsible for delays caused by customs clearance. Local authorities may request additional information or inspect your package, which can delay delivery.
3.
Refused packages: If a package is refused due to unexpected customs charges, return shipping and administrative costs will be deducted from the refund.
Article 5 - Incorrect Address
Customers are responsible for providing a complete and correct shipping address. SLUW cannot be held liable for orders lost or returned due to incorrect address details. Additional shipping costs may apply if reshipment is required.
Article 6 - Lost or Damaged Packages
1.
Lost packages: If your order has not arrived within the expected timeframe, please contact us at
info@sluwofficial.com.
We will start an investigation with PostNL. Once the package is officially declared lost, we will offer a suitable solution, such as a replacement or a full refund.
2.
Damaged packages: If your order arrives damaged, please contact us within 48 hours. Include clear photos of the damaged packaging and product, and keep the original packaging for inspection.
Article 7 - Governing Law
This Shipping Policy is governed by and interpreted in accordance with the laws of The Netherlands.