To return items you have to fill in the Return Form!
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order,
you may exercise your right to return purchased products within 30 days from the date on which you received them from us.
Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Returned items must comply with our returns policy:
- All products must be returned within 30 days of receipt.
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please take care not to mark the soles or damage the shoe box.
- Shipping back to us is at the customers’ own cost.
- Save your tracking code link as proof of shipping
- To return items you have to fill in the Return Form and add it to the returning items.
If you have fulfilled all requirements set forth above, we will fully refund the price of the returned purchased products.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. Sluw Official V.O.F. reserves the right to reject returns or exchanges if the conditions are not met.
Return shipping is paid by the consumer. You are responsible for the package until it reaches us. For this reason, we recommend that you send the package with a tracking option.
Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.
If any of your purchases arrive in a flawed or faulty condition, or without Sluw Official tags attached, please contact Customer Service for assistance with your return.
Exchange and Refunds
We are happy to offer an exchange or refund when the product is defect, we will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 30 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. As soon as we have received and approved your return, it will take approximately 7 to 10 business days to process your refund. For the refund, we use the same payment method you used for the original transaction.