Orders & Shipping
Orders & Shipping
To make purchases on Sluw Official you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.
On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order:
- From the product page, select the desired color and size of the product.
- Add the product to your Shopping Cart.
- Once you have finished shopping, click the “Proceed to Checkout” button in your Shopping
- Enter your information, email and your shipping address.
- Select a payment method.
- Check that the information you entered is correct and click “Place order”
You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.
For customised items please contact our customer service via firstname.lastname@example.org
Rest of Europe €12
All other countries €23
Packages will be shipped using our standard shipping service, which will be PostNL or DHL. We do not ship to APO, post office box or FPO address.
Delivery Date estimates
The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please note that it may take up to 48 hours before the tracking number can be updated online.
Please be aware of a longer delivery time during the holidays and sale periods. We are working towards having your order processed within 5 working days.
The images of the products on the (desktop or mobile) website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen’s display can accurately display the colour of the products. Your products may vary slightly in colour from those images. the packaging of the products may vary from that is shown on the images on the (desktop or mobile) website.
Because of the high demand of our sale items, orders placed during the sale are only confirmed after receiving a shipping confirmation email. Therefore it is possible that your order will be cancelled because of out of stock items. Please be aware of a longer delivery time due to the holidays. We are working towards having your order processed within 5 working days.
All products on the website are subject to availability and payment being received before your order is processed. We will contact you if the products you have ordered are out of stock, or if additional identification is needed for credit card verification.
Undeliverable and Refused Packages
In the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or mis-delivered.
You are required to inspect the delivered products once you receive your order and ensure that the products are “as expected” condition. In the event they are not in an “as expected” condition, please mail to email@example.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.
Shipping Errors or Damaged Products
We are committed to selling only high-quality products. To that end, we employ several quality checks before a product is shipped. If you have received a wrong or damaged product, please contact us within 14 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 14 days of us receiving the wrong or damaged product, as per our Shipping Policy.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.