To make purchases on Sluw Official you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.
On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order:
- From the product page, select the desired color and size of the product.
- Add the product to your Shopping Cart.
- Once you have finished shopping, click the “Proceed to Checkout” button in your Shopping
- Enter your information, email and your shipping address.
- Select a payment method.
- Check that the information you entered is correct and click “Place order”
You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.
For customised items please contact our customer service via firstname.lastname@example.org
We do not have control over customs and are, therefore, not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Approximate shipping times (does not include weekends/public holidays):
- Standard Shipping: 3-10 business days (tracking system)
- Express Shipping: 1-5 business days (tracking system, signature on delivery and warranty)
P.S: Due to COVID-19, there are extra transportation fees for some countries that may not be eligible for free shipping. You will find the shipping step in the checkout.
Please note that the Standard Shipping is without signature on delivery and warranty. It means that the parcel will be delivered to your mailbox and the non-receipt declarations are excluded from the compensation procedure (if the tracking status indicates that the parcel is delivered.) This is why you have the possibility to chose the Express Shipping which is delivered against a signature and has a warranty, which will have the effect of being able to have an appeal in the case of a dispute over delivery.
Delayed delivery occurs in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur in-road and we seek your understanding and patience should this occur.
Rest of Europe €12
All other countries €23
Packages will be shipped using our standard shipping service, which will be PostNL or DHL. We do not ship to APO, post office box or FPO address.
If you have not received your order after 30 days since your order was placed, please contact us. We will not respond to complaints regarding orders placed more than 60 days ago. International delivery is dependent not only on PostNL (Dutch postal service) but on the timelines of your local postal service. We will then open a support ticket and investigate the location of your order. If your item is deemed lost in transit, we will resend a replacement order no earlier than 10 business days after we receive an answer to the investigation.
Delivery Date estimates
The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please note that it may take up to 48 hours before the tracking number can be updated online.
Please be aware of a longer delivery time during the holidays and sale periods. We are working towards having your order processed within 5 working days.
Processing time VS Shipping time
Please note that processing time (5-10 business days) is different from shipping time and should be added to the total delivery time. Due to the important number of orders and the worldwide situation caused by the COVID-19, the processing time can take more than 5-10 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be send to you.
The images of the products on the (desktop or mobile) website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen’s display can accurately display the colour of the products. Your products may vary slightly in colour from those images. the packaging of the products may vary from that is shown on the images on the (desktop or mobile) website.
Canceling an Order
Once an order is placed, we will not be able to cancel it after 24 hours as your order might have already been processed.
Please contact us as soon as possible if you'd like to cancel an order that you have just made.
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address. Thus, the return and reshipping costs will be made at your own expense. If you ask a refund, return fees will be deducted form the order amount.
We are not responsible for lost parcels because of an incorrect or insufficient address. Please note that we only deliver to home addresses, which is meant no delivery to pickup addresses, PO box or military addresses. If during your order you wrote another address that your home one and didn't receive your parcel, we are not responsible.
Undeliverable and Refused Packages
In the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or mis-delivered.
Shipping Errors or Damaged Products
We are committed to selling only high-quality products. To that end, we employ several quality checks before a product is shipped. If you have received a wrong or damaged product, please contact us within 14 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 14 days of us receiving the wrong or damaged product, as per our Shipping Policy.
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on backorder
- Weight restrictions for regular shipping imposed by the post office
Because of the high demand of our sale items, orders placed during the sale are only confirmed after receiving a shipping confirmation email. Therefore it is possible that your order will be cancelled because of out of stock items. Please be aware of a longer delivery time due to the holidays. We are working towards having your order processed within 5 working days.
All products on the website are subject to availability and payment being received before your order is processed. We will contact you if the products you have ordered are out of stock, or if additional identification is needed for credit card verification.
You are required to inspect the delivered products once you receive your order and ensure that the products are “as expected”condition. In the event they are not in an “as expected” condition, please mail to email@example.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.